Shipping policy

SHIPPING POLICY

Orders are generally processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays may begin processing on the next business day.

SHIPPING & DELIVERY

Delivery times vary depending on the destination and shipping service selected at checkout. Estimated delivery dates are estimates and are not guaranteed.

Once your order ships, tracking information will be sent to the email address provided at checkout. Tracking may take up to 24–48 hours to update after the carrier receives the package.

SHIPPING DELAYS

Carrier delays caused by weather, high shipping volume, transportation disruptions, or other circumstances outside our control may occasionally occur. ZittoGroup is not responsible for carrier-related delays after a package has been transferred to the shipping carrier.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error. Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

LOST OR MISSING PACKAGES

If your tracking information shows an unusual delay or you believe your package has been lost, contact us at info@zittogroup.co. We will review the shipment and assist with the appropriate carrier inquiry when applicable.

If tracking shows a package as delivered but you cannot locate it, please check the delivery location, household members, neighbors, building management or mailroom before contacting us.

DAMAGED PACKAGES

If your order arrives damaged, please contact info@zittogroup.co as soon as possible with your order number and photos of the package and merchandise.

CONTACT

For shipping questions, contact:

ZittoGroup
info@zittogroup.co